EI & Conflict Resolution: Perception Management
It’s the holiday season and for the most part spirits are warm with joy. But holidays often bring poor communication and relationship stress between family and co-workers. During a time of celebration, no one wants to be bogged down by conflict, but sometimes it’s hard to move past. Many times resolving conflict is a big challenge due to pre-existing perceptions. In other words, even though your short-tempered boss apologies for the rude comment, you have a pre-existing perception that she’s controlling. Because of your perception, tensions remain and the dispute does not fade away. This truth applies to almost any conflict scenario.
Role of Conceptualization in Conflict
- We each see things differently
- We form our own perceptions of conflict, it’s source and intentions based on our own schema.
- Feedback is only arbitrary so long as the negative perceptions don’t change.
In order to enjoy the holidays and resolve fighting, check out the newest Center for Work Life video on the topic of EI & Conflict Resolution, Perception Management: