Communication

Silence the Scandal Sometimes the root of conflict resolution seems as elusive as the hit TV show Scandal. Scandal’s Olivia (played by Kerry Washington pictured to the right) is often shocked by the actions of others, for example when Fitz doesn’t treat her with respect. This kind of shock, frustration and confusion is no stranger in the …

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EI & Conflict Resolution: Persuasion George Washington Style Persuasion is a key element of conflict resolution and negotiation. Being persuasive is also key to effective leadership. However, skills of persuasion don’t necessarily come naturally to everyone. With that in mind, below are some tips for persuasion. Tips for Persuasion: 1) Focus on emotional appeal2) Utilize the persuasion tools …

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Anchorman and Leader Negotiation Skills The movie Anchorman charmed movie watchers when it was released in 2004. Though approached from a comedic standpoint, it touched on topics like women in business and workplace conflict. Everyone laughed when Ron and Veronica hit each other with rude remarks in the movie, but demeaning comments between employees are …

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How to Deal with People that have Low EI No matter how resolute one becomes to strengthening their own emotional intelligence level, the fact remains that people around them aren’t necessarily emotionally intelligent. For that matter, even when aware of the emotional intelligence concept, people don’t always want to grow. That leaves an emotionally intelligent individual on …

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Lohan Persuasion Persuasion can be the dreaded “sour milk” of a conflict resolution “party” or the crowd favorite “fruit punch.” Persuasion can easily sour or strengthen a communication process, based on the approach. Tasting effective persuasion is the result of following the recipe correctly. And when two sides disagree, it’s easy for flavors to clash. …

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Leadership Qualities of Indra Nooyi Indra Nooyi has been at Pepsi for 17 years. PepsiCo is currently the biggest food and beverage company in North America, and Indra holds the reins as CEO. She manages a corporate family of over 300,000 employees. It’s not surprising that she is a valued and influential leader in the …

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Mark Zuckerberg’s Leadership Qualities Mark Zuckerberg co-founded Facebook which is one of the most popular websites today. Not only did he found the company, but he’s stuck by it in good times and bad. As a result, Facebook looks to a promising future. In 2010, he was named person of the year by TIME and his net …

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Guess the Negotiation Wizard… Recently, Center for Work Life addressed the topic of Leader Negotiation Skills on Blog Talk Radio. We explained the correlation between emotional intelligence, negotiation and conflict resolution. In discussing this topic, we also presented clues regarding an individual who is known for strong negotiation skills. If you missed this Blog Talk Radio chat, you can listen below. …

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Mad Employee Wildfire Management Monday: Managing Mad Employees No one likes to talk about office politics, bad bosses, emotionally abusive coworkers, or people being shoved under the rug due to popularity. Sadly, these situations are symptoms of poor work culture and every company is susceptible, especially during changes in management like those happening at Microsoft or during acquisitions …

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