Deception Detection Dollars
Management Monday: Managing Deception Detection Skills
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Furthermore, from big business deals to daily employee decisions, dishonest behavior can have a big impact on the bottom-line. In fact, Business News Daily Contributor, Chad Brooks, explains “A study of 23 large retail companies by loss-prevention consulting firm Jack L. Hayes International shows that 71,095 dishonest employees were apprehended in 2012, up 5.5 percent from 2011. In total, more than $50 million was recovered in those cases, up 7 percent from a year earlier.” From misrepresentation of hours worked on the time card to simply “painting a picture in pastel, rather than charcoal” to avoid conflict, dishonesty infiltrates most businesses on a daily basis.
Whether a high score on the EQ assessment or not, everyone is capable of improving their deception detection skills. Remember, it isn’t healthy to assume everyone is a liar. This leads to isolation and lack of trust, which hinders healthy work culture. However, it isn’t a bad idea to be aware of deception indicators, as it could save a lot of time and money in the long run.
The individual is sweating or fidgeting
Touching of face is sometimes an indicator of deceit
Inability to provide details in a story
Failure to make eye contact
Eyebrows drawn upward toward middle of forehead
Rise in vocal pitch
Use of “trust me,” “honestly,” and “to be honest” phrases
Most everyone hopes to be honest and genuine as a part of their moral values. But even for the most pure of heart, slip-ups happen. Recently, Fox News reported people are less likely to tell the truth as the day goes on, according to a Harvard study. Give people the benefit of the doubt, but remember the tips above. Detecting a fibber could save dollars.