Communication

People like to be consistent with the things they have previously said or done. In being able to connect to people in an emotionally intelligent way and to be able to persuade them, there are several factors that play a part; and one of them is consistency. Consistency is done or activated by looking for and asking for small commitments that can ...

Today, it is common to be on Facebook, Twitter, Pinterest, Google Plus and other Social Media platforms, expanding the reach of one’s friends to the thousands. In fact, the number of monthly active Facebook users now totals 850 million people (Huffington Post). On the surface, this seems like a terrific thing. Who doesn’t love to have friends, and lots of ...

Management Monday: Magic 150 Adopting the number 150 into business strategy can be highly useful concerning relationship strategy, particularly in the realms of Management and Social Media. Why 150? It has to do with relationships and human cognitive ability. “The figure of 150 seems to represent the maximum number of individuals with whom we can have a genuinely social relationship, the kind ...

Monday Management: Managing Virtual Teams for Success Modern day business increasingly has more and more in common with Star Trek’s United Federation of Planets. How so? Business professionals might not be sporting stylish gold and silver communicator badges like Starfleet personnel (pictured on the uniforms in the image to the right), but the utilization of long distance communication devices and virtual teamwork is certainly ...

Sometimes life and death situations can teach vital lessons that apply to the work world. The Los Angeles Times reported on August 11th, that teen Hannah Anderson was rescued from kidnapper James DiMaggio. DiMaggio was shot and killed by an FBI agent during the rescue. The story actually began on August 4th, when DiMaggio murdered Hannah’s mother and little brother, before taking off ...

Statistics speak to the need for improved Emotional Intelligence in the workforce. The typical manager spends 25-40% of his or her time dealing with workplace conflicts. That’s one to two days of every work week (Washington Business Journal, May 2005). As can be seen in The Persuasion Tools Model below, emotion is a key component in conflict resolution. Being able to understand one’s own emotions ...

Management Monday: Building Employee Engagement by Showing AppreciationAt first, building and engaging a team sounds ideal and simple. Winning sports teams like the Connecticut Huskies and America’s favorite superheroes, The Avengers, make it look so easy. The thought process typically starts with needing specific skills to help achieve goals. Unfortunately, the art of constructing and maintaining an effective team is anything but simple. From focusing ...

Management Monday: Managing to Avoid Employee Dissatisfaction In an ideal world, every employer and organization would harmonize like America’s Got Talent’s opera group Forte. Unfortunately, that just isn’t the way the world works. Case in point, last week Jofi Joseph was fired from his post as a White House National Security Advisor after a sting operation exposed him as the Author of ...

Management Monday: Managing Soft Skills In the hit show Downton Abbey, the kitchen cook, Mrs. Patmore, is terrified when she hears a phone ring for the first time, a sound which she describes as “the call of a banshee.” This period drama does a brilliant job of highlighting the difficult transition of technology into the household and into people’s work lives. The ...

For someone who is suffering with PTSD, life is always on high gear. Unfortunately due to the trauma(s) experienced, no matter how long prior, their brain is simply overactive and on high alert, prone to anxiety, anger, depression and in a nutshell defensiveness. It is one thing for them to learn behavioral techniques to deal with their anxiety and defensiveness ...