Communication

The Persuasion Tools Model

Emotional Intelligence and Conflict Resolution

Emotional Intelligence & Conflict Resolution Statistics speak to the need for improved Emotional Intelligence in the workforce. The typical manager spends 25-40% of his or her time dealing with workplace conflicts. That’s one to two days of every work week (Washington Business Journal, May 2005). As can be seen in The Persuasion Tools Model below, emotion is a key

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Managing Virtual Teams For Success

Managing Virtual Teams

Hang on to Your Communicator Badges Monday Management: Managing Virtual Teams for Success Modern day business increasingly has more and more in common with Star Trek’s United Federation of Planets. How so? Business professionals might not be sporting stylish gold and silver communicator badges like Starfleet personnel (pictured on the uniforms in the image to the right),

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Agents Of S.H.I.E.L.D Marvels

Agents of S.H.I.E.L.D. Engagement

Agents of S.H.I.E.L.D. Engagement Management Monday: Building Employee Engagement by Showing Appreciation At first, building and engaging a team sounds ideal and simple. Winning sports teams like the Connecticut Huskies and America’s favorite superheroes, The Avengers, make it look so easy. The thought process typically starts with needing specific skills to help achieve goals. Unfortunately, the art of

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