Business Etiquette

EI & Conflict Resolution: Perception Management

It’s the holiday season and for the most part spirits are warm with joy. But holidays often bring poor communication and relationship stress between family and co-workers. During a time of celebration, no one wants to be bogged down by conflict, but sometimes it’s hard to move past. Many times resolving conflict is a big challenge due to pre-existing perceptions. In other words, even ...

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Donald Trump Or Donald Duck?

Leadership Qualities Donald Trump Could Adopt Center for Work Life has a monthly theme that interlaces through our publications and media content. This month’s theme is conflict resolution in emotional intelligence, which brings us to Donald Trump. We all know Trump isn’t known for flattery or empathy; conflict resolution and emotional intelligence are opposites of his skill set. He has even said “when somebody challenges ...

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“What Not to Ask” on Veterans Day

Across America this Veterans Day, events and ceremonies are honoring brave veterans. These are leaders who have sacrificed time with their families and sometimes have been significantly wounded in their efforts to keep our country safe. While this is an important time of paying respect and remembrance, honoring veterans at home and work should be a daily activity. John Fitzgerald ...

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Jofi is no joke

Management Monday: Managing to Avoid Employee Dissatisfaction In an ideal world, every employer and organization would harmonize like America’s Got Talent’s opera group Forte. Unfortunately, that just isn’t the way the world works. Case in point, last week Jofi Joseph was fired from his post as a White House National Security Advisor after a sting operation exposed him as the Author of ...

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Late for a Very Important Date

Management Monday: Managing Appointment Planning Busy professionals attend over 60 meetings every month, according to Verizon’s Meetings in America study. From the Fortune500 CEO to the small business owner to the new intern, prioritizing commitments and time management are universal challenges. In fact, it may be surprising, but even some popular leaders in business have been known for their lateness. Colleagues of Marissa Mayer would likely suggest “I’m late, ...

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Breaking Bad Body Language

Management Monday: Body Language Management TV Show Breaking Bad Breaking Bad is one of the hottest shows on television right now. In fact, Ozymandias (the most recent episode) lit up social media conversations and hit Google’s top trends. Viewers can’t get enough of the desolation and desperation. The show is a shining example of creating empathy through body language. In ‘Breaking Bad’ Recap, ‘Confessions’: Going ...

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Patience, Samsung Friends

You know those horrible work scenarios in the TV show Friends? Like when Monica got off on the wrong foot at her new restaurant job? The staff went so far as to play practical jokes on her, which resulted in a spaghetti sauce mess on her uniform. Or in Joey’s case, a co-star showed up drunk for filming. He ended up ...

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Who let the hooligans out?

Management Monday: Managing professional life as a Millennial Credit: Small Business Trends   Overly sensitive, head-strong, lazy, selfish, flighty and entitled are just some of the words that have been used to describe Millennials. *Gasp* Anyone born between 1976 and 2001 (Millennials) has just been thoroughly insulted. Well, don’t be offended just yet, keep reading. Innovative, hard-working, entrepreneurial, inspired and skilled are also descriptions of Millennials. ...

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Bye Bye Birdie

12 Resignation Pointers Is it time to relocate? Another organization has offered you your dream job or possibly perks your current job has been lacking. You may not have even been looking for an opportunity, but something amazing fell in your lap. Despite what brought you to this point, you’ve accepted a new position or are ready to branch out with ...

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Come on Undercover Boss, “Turnover” a new leaf

Management Monday: Managing Executive and Employee Communication A disconnect between corporate headquarters and stores is often a stifling problem for organizations, even if they don’t realize it. Executives become busy at the headquarters, frequently having to work through their lunch break (2013 Executive Shadowing study). Every day meetings, emails, and tasks flood their schedule. At the end of the day, they ...

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